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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy

Service
Thank you for leaving our service department with a 5 star rating, We are happy to hear our collection and delivery service has been useful to yourself. We look forward to seeing you again soon.

Customer service was very good - knowledgeable staff and polite. Phoned when work had been completed.

Service

Had to take my recent 2nd hand purchase back for new rear discs despite only having 10k miles.

Service

The service was done on time and with minimum delay, but I feel £375 for an oil service is very very expensive.

Service

Very pleasant stay at the dealership, comfortable seating area, good coffee to drink, staff very pleasant and helpful, lovely and clean amenities, good experience overall.

Service

Whilst the work done is great, every time I ask for something else it's forgotten or not done. Staff are usually polite and friendly

Service

I reported a 'sqeaky' wheel which the technician was unable to find. Marc on the service desk came out with me to see if he could hear it but neither of could. He also offered me some great advise and was a pleasure to deal with. Great service!

Service

It was dealt with efficiently and professionally.

Service

I was pleased with my service, as I had to wait,I missed out on a loan car, the Dealership tried and suceeded with a reasonable time scale to complete and I was comfortable.

Service

Service completed earlier than promised. Good communication with service advisor (Michael). No problems.

Service

The work was completed on time and to a high standard.

Service

The issue with the car being unavailable to me for two days

Service

Efficiently did the work while I waited

Service

good price

Service

The work that was undertaken on my car was completed perfectly and on time

Service

-BMW Damaged car during service and indicator failure (under warrantee) - once i informed BMW the car was booked in to be repaired under the collection service. No one turned up and i didnt hear from bmw. - car still not fixed several weeks later

Service

Unfortunately there was no courtesy car available which was a bit of a shame, but I was given a lift back to home which was nice.

Service

Car was clean and ready by the time stated

Service

Very professional

Service

Done their best to help and kept me informed at regular intervals, I was also provided with a good replacement loan car whilst mine was repaired.

Service

Couldn't fix the fault on first visit

Service
Thank you your feedback, On occasion we come up against a reported fault which we struggle to replicate when the car is with us. When this occurs, we do work with the owner of the car to work out a method of curing the problem when it next happens. Whilst this is not always ideal, we thank you for your co-operation.

Always great service

Service
Thank you for leaving our service department with an excellent 10/10 review. We look forward to welcoming you back soon.

very happy and satisfied with my car service

Service
Thank you for leaving our service department with a 5 star rating. We are happy to hear that we have provided you with such a positive experience. We look forward to welcoming you back soon.

Given updates and advice to keep the car in good shape for now and in the future.

Service

From the booking to collection the service was excellent and the staff very polite and communicative.

Service

I thought an engineers report would be accurate but have since found out it is only a rough guess at what it might be.

Service

The part was delayed

Service

After a very major fault it was sorted and dealt with very satisfactorily by Mike Lee.

Service

Friendly pleasant staff. Good job done. done

Service
Thank you for taking the time to leave our service department with an outstanding 10/10 5* review. I will pass your comments on and we look forward to welcoming you back.

Very satisfied. The service department dealt with the issue and were very helpful.

Service
Thank you for leaving our service department with a 10/10 review, I will pass this on to the team and let them know you awarded them with 5stars. We look forward to seeing you again soon.

Repair carried out satisfactorily and car ready at stated time. Good communication.

Service

I had a service but I'm confused as to why my car is now telling me u need another service in January- surely it doesn't need another service 4 months later?

Service

all very efficient

Service

Told car would be done asap around 5pm. no call so went back at 5pm as it was just driving out of the servicing area.

Service

All went well and they were professional in the communication during their time with the car.

Service

Car not cleaned

Service

No test drive as I suggested, just over one mile driven, would not have found the issue in such a short time.

Service

Very good service but price of service quite high

Service

Work completed to a high standard Service team especially Mike Lee very helpful and professional

Service

Service staff are very helpful and friendly the courtesy car was provided as promised

Service

very speedy service

Service

The whole process is made very pleasurable. It is very evident that everyone involved knows what they are doing and do it promptly.

Service

Arden always give a good service

Service

Gary and his team are excellent at what they do best, looking after their customers.

Service

Service was completed ahead of time and I was kept informed of changes

Service

No issues, just great service.

Service

Time keeping was excellent, polite staff and good environment to spend 2 hours waiting.

Service

Complaint of rattle was taken seriously and extra time taken to resolve. Hopefully rattle now resolved!

Service

Seemed there was confusion over the recal item relating to my E64

Service

Appointments are difficult to book as the local dealership is very busy. No follow up email or text to confirm appointment. They were going to charge me £15 for a courtesy car per day while my car was getting serviced. It was free at Audi.

Service

My car was repaired well after an accident. However the incorrect alloy wheel was repaired so now the car has to go back. Further am unhappy with the courtesy car given. I have BMW insurance that should provide like for like replacement.

Service

Customer service was first class

Service

£450.00 to have a dash cam fitted that I don't know how to use.

Service

The staff explained everything and all the work was carried out on time.

Service

Good communication

Service

An adviser did not take me to view the car to inspect the work; I was told it was ready to view on the forecourt. For the sum of money spent I would have expected the car to be valeted; instead I was treated with a car that had compound inside & out.

Service

Staff top

Service

Easy to book , phone call to confirm everything and mot etc auctioned very quickly

Service

The service centre are excellent - I had recently 1200 miles to travel on my car before the next service which was booked - your guys called me fitted in the service so I didn't have to pay again - that's above and beyond to me

Service

5 starsjust missed.. but for the fact that the complimentary wash after servicing left a quarter of each wheel grubby..perhaps a bit more attention would have avoided me having to get them fully cleaned afterwards. Nit picking I know but you are BMW

Service

The staff were good and only doing their job however i will investigate further if no response is given in to service

Service

Arden carried out all the works that I requested in a professional manner.

Service

Good knowledge of parts and also sent me pictures via email to confirm the parts I wanted. Special thanks to Ashley Upton for this.

Service

All work carried out to the usual very high BMW standard

Service

Needed brake fluid change - Told service adviser would need to wait for car, as no service car replacement available for 4 weeks. Then told to plan for service to have car for 3.5 hours to complete service. 3.5 hrs for a break fluid change - Never.

Service

Good Service

Service

I booked a fast lane service, to then arrive and be told that I'd have to wait 5 hours. If fastlane isn't applicable for a service, it shouldn't be available as an option.

Service

Car was washed but not to a good level and the response from staff was poor

Service
Thank you for taking the time to leave feedback, I will pass this on to the relevant department.

Book a service given a time had a baby with me takes nearly an hour longer than they said. I even asked for a drop off pick up but was told a time slot was best. Keep to it if your gonna do that!

Service

Informative when talking over the phone and didn't have to wait long.

Service

As a main dealer they achieve what is expected of the BMW brand

Service

I put my M2 in for some warranty work. Informed that not all parts had come in so would have to book in again. Got home to notice trey had dented the front offside wing. Not happy. Went in 2 weeks later to complete job and repair dent. Ivan still see

Service

Poor service regards speed, locating fault( bad mechanical diagnosis) and provision of courtesy car.

Service

Efforts were made to get the work done quickly and I was provided with a courtesy car.

Service

It really depends on who you deal with. I spoke with a salesperson called Luke who is absolutely excellent. Some of the others do there job satisfactory but it seems as if they are not fully committed.

Service

The dealership have done nothing to compensate me and my family from the damage they caused to my vehicle.

Service

The car went in for a recall, it had to be done. I asked in advance for the car to be washed as I had my MD out with me the next day, second service visit, second time yet again the car was not washed!! This was frustrating especially as I asked.

Service

work completed on time and car cleaned

Service

Service was completed on time. The service record was not initially updated in the vehicle and I had to return , but this was rectified promptly while I waited.

Service

Over the years I have had four, maybe five, BMW's. They have all been comfortable, reliable and have served me well. Arden is perhaps my nearest BMW dealer.

Service

The recall work was done quickly and I was kept fully informed about the process and timescales.

Service

Not all issues were sorted on visit but plans were made for more detailed assessment at a later date

Service

Courteous and helpful.

Service

My car was returned with dirty seats after being recovered on behalf of BMW

Service

Car was serviced well and given a clean bill of health.

Service

Terry was fab!

Service

Se oreviiys comment

Service

I had to return hire car and collect my one. This could have been done for me. service centre was professional but busy so had to wait. However they were very diligent and not only fixed issue but also fixed a separate recall issue without me asking

Service

As always, very thorough with servicing and inspecting the vehicle - raising any necessary points.

Service

Arden are pretty good. It does depend sometimes on the person you are assigned to for the service. As my X5 was subject to a recall relating to a battery lead ? I asked whether it would be possible to test the battery for capacity - £80 crazy ?

Service

Perfect work

Service

Good service as you would expect, just points mentioned above brought it down slightly.

Service

There was some confusion after I booked where I was told my car did not have service inclusive when in fact it does which was caused by the centre still having my old car on their records not the new one which is on the same private plate.

Service

Dropped car to dealership first thing in the morning, was told the car would be ready by midday and I would get a phone to say when ready. Never got a phone call and did not get the car back till the next day.

Service

please see above...the guys at Arden are ok but, as expected, not admitting a manufacturing fault

Service

Professional service.

Service

Friendly and professional service with a comfortable customer area.

Service

Arden provided what was needed efficiently

Service

Great communication

Sales

Friendly and helpful.

Sales

I always buy my cars with Terry and Matt and I always feel they are working with me to help me - this time I wanted an x3 and they found a way to help me achieve my goal rather than accept the x1 which was my second choice

Sales

good service and a great salesman in phillip lyon.

Sales

Friendly yet efficient. Very nice layout and a very comfortable place to be

Sales

Excellent service, I look forward to many years of the same

Sales

Things were great up until picking the car up as the chips have not been done as promised

Sales

Purchase was really smooth and they made it very exciting. My car was also delivered earlier than expected which was great!

Sales

Arden Maidstone has a large, modern, comfortable showroom. We were treated as valued (first time) customers. From initial contact, through test drive, ordering and delivery, each stage went as planned.

Sales

Partially described as above. Often have to chase. 10 days after collecting replacement car, they still haven't settled my old finance agreement. Don't believe they have applied paint protection to car which they claimed they had.

Sales

See above customers, very disappointed with the very poor service given.