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Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234
Very good service but price of service quite high
Service staff are very helpful and friendly the courtesy car was provided as promised
Work completed to a high standard Service team especially Mike Lee very helpful and professional
very speedy service
Gary and his team are excellent at what they do best, looking after their customers.
Service was completed ahead of time and I was kept informed of changes
The whole process is made very pleasurable. It is very evident that everyone involved knows what they are doing and do it promptly.
Arden always give a good service
No issues, just great service.
Time keeping was excellent, polite staff and good environment to spend 2 hours waiting.
Complaint of rattle was taken seriously and extra time taken to resolve. Hopefully rattle now resolved!
Seemed there was confusion over the recal item relating to my E64
Appointments are difficult to book as the local dealership is very busy. No follow up email or text to confirm appointment. They were going to charge me £15 for a courtesy car per day while my car was getting serviced. It was free at Audi.
My car was repaired well after an accident. However the incorrect alloy wheel was repaired so now the car has to go back. Further am unhappy with the courtesy car given. I have BMW insurance that should provide like for like replacement.
Customer service was first class
£450.00 to have a dash cam fitted that I don't know how to use.
The staff explained everything and all the work was carried out on time.
An adviser did not take me to view the car to inspect the work; I was told it was ready to view on the forecourt. For the sum of money spent I would have expected the car to be valeted; instead I was treated with a car that had compound inside & out.
The service centre are excellent - I had recently 1200 miles to travel on my car before the next service which was booked - your guys called me fitted in the service so I didn't have to pay again - that's above and beyond to me
5 starsjust missed.. but for the fact that the complimentary wash after servicing left a quarter of each wheel grubby..perhaps a bit more attention would have avoided me having to get them fully cleaned afterwards. Nit picking I know but you are BMW
Easy to book , phone call to confirm everything and mot etc auctioned very quickly
Good knowledge of parts and also sent me pictures via email to confirm the parts I wanted. Special thanks to Ashley Upton for this.
Arden carried out all the works that I requested in a professional manner.
The staff were good and only doing their job however i will investigate further if no response is given in to service
All work carried out to the usual very high BMW standard
Needed brake fluid change - Told service adviser would need to wait for car, as no service car replacement available for 4 weeks. Then told to plan for service to have car for 3.5 hours to complete service. 3.5 hrs for a break fluid change - Never.
I booked a fast lane service, to then arrive and be told that I'd have to wait 5 hours. If fastlane isn't applicable for a service, it shouldn't be available as an option.
Car was washed but not to a good level and the response from staff was poor
Thank you for taking the time to leave feedback, I will pass this on to the relevant department.
Book a service given a time had a baby with me takes nearly an hour longer than they said. I even asked for a drop off pick up but was told a time slot was best. Keep to it if your gonna do that!
Informative when talking over the phone and didn't have to wait long.
As a main dealer they achieve what is expected of the BMW brand
I put my M2 in for some warranty work. Informed that not all parts had come in so would have to book in again. Got home to notice trey had dented the front offside wing. Not happy. Went in 2 weeks later to complete job and repair dent. Ivan still see
Poor service regards speed, locating fault( bad mechanical diagnosis) and provision of courtesy car.
It really depends on who you deal with. I spoke with a salesperson called Luke who is absolutely excellent. Some of the others do there job satisfactory but it seems as if they are not fully committed.
Efforts were made to get the work done quickly and I was provided with a courtesy car.
The car went in for a recall, it had to be done. I asked in advance for the car to be washed as I had my MD out with me the next day, second service visit, second time yet again the car was not washed!! This was frustrating especially as I asked.
The dealership have done nothing to compensate me and my family from the damage they caused to my vehicle.
work completed on time and car cleaned
Service was completed on time. The service record was not initially updated in the vehicle and I had to return , but this was rectified promptly while I waited.
Not all issues were sorted on visit but plans were made for more detailed assessment at a later date
The recall work was done quickly and I was kept fully informed about the process and timescales.
Over the years I have had four, maybe five, BMW's. They have all been comfortable, reliable and have served me well. Arden is perhaps my nearest BMW dealer.
My car was returned with dirty seats after being recovered on behalf of BMW
Courteous and helpful.
Terry was fab!
Car was serviced well and given a clean bill of health.
Se oreviiys comment
I had to return hire car and collect my one. This could have been done for me. service centre was professional but busy so had to wait. However they were very diligent and not only fixed issue but also fixed a separate recall issue without me asking
As always, very thorough with servicing and inspecting the vehicle - raising any necessary points.
Dropped car to dealership first thing in the morning, was told the car would be ready by midday and I would get a phone to say when ready. Never got a phone call and did not get the car back till the next day.
Good service as you would expect, just points mentioned above brought it down slightly.
Arden are pretty good. It does depend sometimes on the person you are assigned to for the service. As my X5 was subject to a recall relating to a battery lead ? I asked whether it would be possible to test the battery for capacity - £80 crazy ?
There was some confusion after I booked where I was told my car did not have service inclusive when in fact it does which was caused by the centre still having my old car on their records not the new one which is on the same private plate.
please see above...the guys at Arden are ok but, as expected, not admitting a manufacturing fault
Friendly and professional service with a comfortable customer area.
Arden provided what was needed efficiently
I was not overly satisfied with the way that I was spoken to by one member of staff who asked the question of whether I would be paying for my MOT or someone else. When it was only myself dropping off my car to the centre.
Good and friendly staff, always polite and helpful and the car comes back washed and clean.
You need to book 6 weeks in advanced for a courtesy car. They phone you the day before trying to sell you every product on offer but don't look at you history which shows you already have it. Ending the call saying
how things were organised from the courtesy car and timing in general of the corrective works on a brand new vehicle.
How many more times do I have to tell you They did what they said they were going to do
Already said why
Friendly helpful the best as always
Thank you for taking the time to leave a review of our business, we are delighted to hear you received the 5 star customer service that we pride ourselves in providing. We look forward to welcoming you back in the future.
Excellent service, job done within time restraints, the fee was very reasonable
Thank you for leaving our BMW service department with a 5 star review, we really appreciate the feedback we receive from our customers and we look forward to welcoming you back again.
When I got into my car, the "service" indicator was still lit, the Service Reception Assistant very kindly readjusted the message.
It was a very easy experience
The Service consultant was very helpful and we talked through the work done on my vehicle. However the receptionist did not offer or let me know I could get a drink.
Michael Lee the service agent that handled my car was particularly good. He personally really helped manage my expectations and made the process both efficient and smooth. The use of the courtesy vehicle was essential and I was v. happy with the work
Service was done properly and promptly
effortless booking and collection
Waiting time for paperwork to be collected from the machinery shop to the guest desk took a long while.
They are ok at best as a dealer but closest to me so I tolerate them. Always very pleasant but kept me waiting 20 mins at the initial runnning in service even after they called me to say the car was ready an hour before.They lack the finishing touch
Arden Maidstone has a large, modern, comfortable showroom. We were treated as valued (first time) customers. From initial contact, through test drive, ordering and delivery, each stage went as planned.
Partially described as above. Often have to chase. 10 days after collecting replacement car, they still haven't settled my old finance agreement. Don't believe they have applied paint protection to car which they claimed they had.
See above customers, very disappointed with the very poor service given.
All BMW staff I dealt with were extremely professional and very friendly
Calls/ emails returned in good time. Good feedback. Good dealing with Charles.
All completed within 2 weeks, kept informed of what was happening.
Able to try out several cars and no hard sale. As stated previously the Sales rep was very good and all done in a relaxing environment
Professional & attentive salesman (Terry Linford)
Have always used this Dealer